Nothing makes me unhappy faster than a poor response from a company when things go wrong. I cannot begin to tell you the sucky level of service I received from DHL a short time ago. They messed up so badly that it caused me problems at work, they even sent me threatening letters demanding payments that I had already made. If there is ever an alternative to DHL, then that’s what I’m going with.
As I am always quick to call out companies on twitter when they get stuff wrong, I thought it only fair to highlight when a company got it really right!
I’m a loyal customer. If you keep me happy then the next guy has to do something really amazing to steal me away. Enter King of Shaves. I have been using King of Shaves products for ages, way before I discovered they had a website. I had one of the original KoS razors, I think it was called Rzr, but don’t quote me on that. I remember being super happy when I found out I could buy their stuff online – as an aspie this makes my shopping experience so much more agreeable, but I digress. June 1st will mark 5 years since I placed my first order with KoS. I am just as happy today as I was then. I received an order this week and the stuff hadn’t been packed too intelligently, the box had been overfilled and this coupled with a poorly sealed tube of shower gel led to quite a mess. So I tweeted a picture and tagged KoS founder Will King in it. He could easily have ignored my tweet, or sent a reply asking me to contact Customer Services, but instead he followed me on twitter and DM’d me to get my details and then proceeded to hook me up with a replacement bottle of shower gel. I was impressed. It underlined my assertion that KoS rock!